Delivery & Access
Everything you need to know about how coaching plans, digital programs, intake forms, and support materials are delivered after purchase.
Digital Delivery
TRUE FORM provides digital coaching services, online programs, nutrition guidance, check-in forms, and progress tracking materials. There are no physical products to ship.
- Coaching plans are delivered digitally
- Training and nutrition materials may be sent by email, WhatsApp, or a shared coaching platform
- No physical shipping is required
Access Timing
After successful payment, you will receive confirmation and the next steps. Access is typically provided within 24–48 hours after completing the required intake form, so your program can be personalized to your goals, schedule, equipment, and circumstances.
- Payment confirmation
- Intake form completion
- Program setup
- Access within 24–48 hours after intake completion
Intake Before Access
Before a coaching plan begins, clients may need to complete a professional intake process. This can include health history, lifestyle questions, training background, goals, and readiness screening.
- Health and lifestyle questionnaire
- Goal and schedule review
- Training experience review
- Readiness screening when needed
Online Coaching Materials
Your coaching materials may include training plans, nutrition guidance, exercise notes, check-in forms, progress tracking tools, and program updates depending on the plan you choose.
- Training plan
- Nutrition guidance when included
- Check-in forms
- Progress tracking
- Program updates
Medical Clearance When Needed
If you report pain, injuries, medical conditions, medication use, or other risk factors, medical clearance or communication with a qualified healthcare professional may be required before starting or continuing training.
- Safety comes first
- Medical clearance may be required
- Coaching does not replace medical care
- Referral to a healthcare professional may be recommended
Support & Communication
Support is provided based on the coaching plan you choose. This may include email support, WhatsApp support, weekly check-ins, review calls, or progress feedback.
- Email support
- WhatsApp support when included
- Weekly check-ins when included
- Progress feedback
- Plan adjustments
Issues With Access
If you have not received access within the expected time after completing payment and the intake form, please contact us through the Contact page or by email.
Important Note
Coaching services are personalized digital services. Access timing may depend on completing the required intake information. Coaching does not replace medical care, diagnosis, or treatment.
Questions about your access?
If you purchased a coaching plan or need help with access, intake forms, or next steps, contact support or complete your online intake so I can review your information and guide the next step.