Delivery & Access

Digital Delivery

TRUE FORM provides digital coaching services, online programs, nutrition guidance, check-in forms, and progress tracking materials. There are no physical products to ship.

• Coaching plans are delivered digitally
• Training and nutrition materials may be sent by email, WhatsApp, or a shared coaching platform
• No physical shipping is required

Access Timing

Two things happen at two different times. Access to your account and the client portal follows once your payment is confirmed, and that can be almost immediate. Your personalised programme is written afterwards, and normally takes around 3 to 7 working days once we have received all the intake and assessment information we need.

That is our normal working target rather than a guaranteed deadline, and the clock starts when your information is complete. If something is missing or unclear we will come back to you, and preparation takes longer. Having access to your account does not mean your individual programme is already finished.

• Payment confirmed — account and portal access follows
• Intake and any assessment information completed
• Programme written for you — normally around 3 to 7 working days from that point
• Incomplete or unclear information extends the timeline

Intake Before Access

Before a coaching plan begins, clients may need to complete a professional intake process. This can include health history, lifestyle questions, training background, goals, and readiness screening.

• Health and lifestyle questionnaire
• Goal and schedule review
• Training experience review
• Readiness screening when needed

Online Coaching Materials

Your coaching materials may include training plans, nutrition guidance, exercise notes, check-in forms, progress tracking tools, and program updates depending on the plan you choose.

• Training plan
• Nutrition guidance when included
• Check-in forms
• Progress tracking
• Program updates

Medical Clearance When Needed

If you report pain, injuries, medical conditions, medication use, or other risk factors, medical clearance or communication with a qualified healthcare professional may be required before starting or continuing training.

• Safety comes first
• Medical clearance may be required
• Coaching does not replace medical care
• Referral to a healthcare professional may be recommended

Support & Communication

Support is provided based on the coaching plan you choose. This may include email support, WhatsApp support, weekly check-ins, review calls, or progress feedback.

• Email support
• WhatsApp support when included
• Weekly check-ins when included
• Progress feedback
• Plan adjustments

Issues With Access

If you have not received access within the expected time after completing payment and the intake form, please contact us through the Contact page or by email.

support@trueformlifestyle.com

Important Note

Coaching services are personalized digital services. Access timing may depend on completing the required intake information. Coaching does not replace medical care, diagnosis, or treatment.