Terms & Conditions

These Terms apply when you use this website, create an account, or buy a Membership or a coaching plan from TRUE FORM. They set out what we provide, what you agree to, what you pay, and how either of us can end the arrangement. Please read them before you buy.

Nothing here takes away rights you have as a consumer under Dutch or European law. Where anything below would conflict with those rights, those rights come first.

1. Who you are contracting with

TRUE FORM is the trading brand for a business registered in the Netherlands as an eenmanszaak (sole proprietorship). Our registration number, VAT identification number, business address and contact details are on the Company Information page.

You can reach us at info@trueformlifestyle.com. That is also the address for anything contractual, including complaints, cancellations and withdrawal.

2. What we provide

TRUE FORM provides online personal training, nutrition coaching, women's fitness coaching and related digital content, delivered through this website and the client portal. In-person personal training may also be arranged separately by agreement; it is not included in any online plan or Membership unless we have specifically agreed it with you in writing.

We do not promise a particular location, a particular schedule, a set number of in-person sessions, or availability in any given area as part of the online products described below.

3. Accounts

You need an account to buy a paid plan and to use the client portal. You are responsible for keeping your login details to yourself and for what happens under your account. Tell us promptly if you think someone else has access to it.

You must give accurate information when you register and keep it up to date, so that we can reach you about your plan and your payments.

4. What we sell

Membership comes in three tiers. Free costs nothing and is not a paid contract. Essential and Premium are paid monthly subscriptions.

Coaching plans are monthly subscriptions: Foundation, Nutrition, Complete, Women's Transformation, Body Recomposition and Elite.

Everything we sell today is a recurring monthly subscription. We do not currently sell any one-off or fixed-term coaching package through this website. If that changes, these Terms will change with it.

You can hold one main coaching programme at a time. Depending on which one you choose, you may also add Nutrition Coaching alongside it. Some plans already include nutrition work and cannot be combined with the separate Nutrition Coaching plan; where that applies, the website will tell you before you buy. You cannot hold two main programmes at once, or two Nutrition Coaching plans at once. Membership is separate from coaching: you can hold either on its own, or both.

5. Prices

The prices shown on this website are the prices you pay. They are shown in euro and are the final amount charged to you as a consumer, subject only to anything we tell you about before you buy. Any taxes that apply are included and handled as the law requires.

Prices for in-person work, where separately agreed, are quoted to you directly and are not covered by the prices published on this website.

We may change our published prices for new purchases. A change to a published price does not change what you are already paying for a subscription you hold; if we ever needed to change the price of a subscription you already hold, we would tell you first and you would be free to cancel.

6. How a contract is made

Buying is a sequence, and it is worth being precise about it:

• You create an account and choose a plan.
• For a coaching plan, you complete the intake questions first, so we know whether the plan is suitable and safe for you.
• You are taken to our payment provider's own checkout page to pay.
• The contract is formed when your payment is confirmed to us by the payment provider and we activate the plan on your account.

Until payment is confirmed, no contract exists and nothing is owed. If a payment fails, no plan is activated and we will tell you.

Occasionally activation needs a human decision — for example if you already hold a coaching plan and buy a different one. In that case your payment is recorded, the plan is not switched automatically, and we contact you to sort it out rather than guessing what you wanted.

7. Payment

Payments are handled by our payment provider, Mollie. You enter your card or bank details on Mollie's own checkout page. TRUE FORM never receives or stores your card or bank details. We receive confirmation of whether a payment succeeded, the amount, and a reference we use to match it to your order.

To take a monthly subscription payment, your payment provider holds an authorisation from you. Mollie's own terms and privacy notice govern what happens on their checkout.

8. Renewal — please read this one

Paid Memberships and coaching plans renew automatically every month until you stop them. Each month, the same amount is charged again and your plan continues for another month. There is no fixed minimum term: it runs month to month.

You can stop the renewal at any time from your account. There is no notice period beyond the month you have already paid for.

If a renewal payment fails, we will let you know. Our payment provider may retry the payment over the following days. If it cannot be collected, the subscription ends.

9. Intake, assessments and the information you give us

Coaching is built on what you tell us. You agree to give accurate, current and complete information in your intake and check-ins, and to tell us if something relevant changes — an injury, a diagnosis, a medication, a pregnancy, or anything else that affects what is safe for you.

We may ask for further information or assessment material before or during coaching where it is needed to programme safely and sensibly. How we handle health information, and the consent we ask for, is set out in the Privacy Policy.

If the information you give us is inaccurate or incomplete, the programme we build on it may be unsuitable, and we cannot be responsible for that.

10. Getting access and getting started

Two different things happen at two different times, and it is worth separating them.

Access to your account and the client portal follows once your payment is confirmed. That can be almost immediate.

Your personalised programme is written for you afterwards. It normally takes around 3 to 7 working days once we have received all the intake and assessment information we need. That is our normal working target rather than a guaranteed deadline, and it starts from when your information is complete — if something is missing or unclear, we will come back to you, and preparation takes longer.

Having access to your account therefore does not mean your individual programme is already built.

More detail is on the Service Delivery & Access page.

11. Cancelling

You can cancel from your account at any time, in the same way you signed up. Cancelling means your plan will not renew again.

When you cancel, you keep access until the end of the period you have already paid for. Nothing is removed early, and we do not charge you again.

Membership and each coaching plan are cancelled separately. Cancelling one does not cancel the other — if you hold both, and you want both to stop, cancel both.

Cancelling stops future payments. It is not the same as asking for money back for a payment already taken; that is covered below.

12. Your right to withdraw

As a consumer buying at a distance, you have 14 days from the day your contract with us is made to withdraw from it, without giving a reason. Tell us at info@trueformlifestyle.com. Any clear statement that you are withdrawing is enough, and you may use the standard model withdrawal form if you prefer.

You keep this right even if coaching has already begun. It ends only once the service has been fully performed, and only where you asked us in advance to start during the 14 days and accepted that consequence at the time.

Where you have asked us in advance to begin during those 14 days and you then withdraw, you may be asked to pay for the part already provided, in proportion to the full price. Where no such request has been agreed with you in advance, you pay nothing for coaching provided during the withdrawal period.

If you withdraw in time, we refund what you paid for that contract using the same payment method, without undue delay.

13. Refunds

Where you have a legal right to a refund — in particular by withdrawing within 14 days as above, or where we have failed to provide what you paid for — you will get one.

Outside those situations we do not offer a general money-back guarantee, and cancelling part-way through a month does not produce a partial refund: you keep the access you paid for until that period ends.

That said, if something has genuinely gone wrong, tell us. We look at situations individually and may offer a refund as a gesture of goodwill. Doing so in one case does not create an entitlement, and it does not affect any right you have by law.

We do not process refunds automatically. A refund is arranged by us and returned through the payment provider.

14. Health, fitness and nutrition

Coaching is not medical care. We do not diagnose, treat or prescribe, and nothing we provide replaces advice from a doctor or another qualified healthcare professional. Nutrition coaching is general nutrition guidance and is not clinical dietetic treatment for a medical condition.

Where your answers suggest it, we may ask you to get medical clearance before starting or continuing. Training carries inherent risk: stop if you feel unwell or something hurts, and seek medical help if you need it. In an emergency, contact emergency services rather than us.

Results depend on many things we do not control, including consistency, sleep, stress, history and circumstances. We do not guarantee a particular result. Please also read the Health, Fitness & Nutrition Disclaimer.

15. What we ask of you

• Give accurate information, and keep it current.
• Train within your own limits and any restrictions a healthcare professional has given you.
• Keep your login details secure.
• Use the portal and its content lawfully, and for yourself.
• Communicate respectfully.

16. Our content, and yours

Programmes, guides, videos, written material and everything else we provide remain ours (or our licensors'). While your plan is active you may use them for your own personal training — download them, print them, keep them. You may not resell, publish, share or redistribute them, or use them to coach other people.

Anything you upload — your photos, notes, measurements and messages — stays yours. You allow us to use it for the purpose you gave it to us for: coaching you. We do not use client photos publicly without asking you separately.

17. Suspending or ending access

We may suspend or end access where a payment has not been made, where the account or content is being misused, where behaviour towards us is abusive, where there is a genuine safety concern, or where the law requires it. Except in urgent cases, we will tell you first and give you a chance to put it right.

If we end your plan for a reason that is not your fault, we refund the unused part of what you have paid.

18. Changes to the service and to these Terms

We may improve or adjust how the service works. We will not materially reduce what you have already paid for during a period you have paid for. If we make a change that significantly affects a plan you hold, we will tell you in advance and you may cancel.

We may update these Terms — for example when the law changes or when we add a product. The version on this page applies to purchases made after it is published, and we will not apply a change retroactively to a contract you have already entered into if it would disadvantage you.

19. Liability

Some liability cannot be excluded, and we do not try to exclude it: liability for death or personal injury caused by our negligence, for fraud, and anything else Dutch law says cannot be limited, stays fully in place.

Beyond that, our responsibility is to provide the coaching service with reasonable skill and care. Exercise carries risk that no coach can remove, and safe participation depends partly on you — on the accuracy of what you tell us, on following the guidance given, and on stopping when you should. We are not responsible for loss caused by information you did not give us or gave us inaccurately, or by doing something we did not advise.

We are not responsible for indirect or consequential loss, and our liability for anything else connected to a plan is limited to what you paid for it, except where the law does not permit that limit.

20. Things outside our control

If something genuinely beyond our reasonable control prevents or delays us — illness, infrastructure or provider failure, or similar — we will tell you and put it right as soon as we reasonably can. This does not remove your right to a refund where one is due.

21. Privacy and cookies

How we handle personal information, including health information and the consent we ask for, is in the Privacy Policy. What this site stores on your device is in the Cookie Policy.

22. Complaints

If something is wrong, email info@trueformlifestyle.com with enough detail to identify the plan or order and what went wrong. We acknowledge complaints on receipt and aim to respond substantively within 14 calendar days, telling you before then if something needs longer to investigate. The full procedure is on the Company Information page.

23. Law and disputes

Dutch law applies to these Terms and to any contract made under them. If you live in another EU country, you keep the protections of the mandatory consumer law of the country you live in, and you can bring a claim in the courts there. Nothing here limits your right to go to the courts that the law makes available to you.

24. Cancellation and refund information

Cancellation, withdrawal and refunds are covered in sections 11 to 13 above. If we publish a separate Cancellation & Refund Policy later, we will link it here.

25. Contact

TRUE FORM — info@trueformlifestyle.com. Registration and address details are on the Company Information page.

Last updated: 19 August 2026